Health, Medical & Travel
The Backbone of Medical Care
“You Live, We Care” is our DNA. From Emergency Medical Services to International Travel Assistance, we specialise in protecting customers’ health and loved ones. Our digital solutions and people are ready to assist them when it matters most.
Personal Health Advisor / 24 Hour Health Advice
Personal Health Advisor is a 24-hour healthcare service providing members with unlimited access to professional telephonic guidance and support from experienced nurses, in the language of their choice.
Assistance includes everything from emergency medical advice and trauma counselling to general assessment, referrals and home care advice. The service has proven cost reduction benefits due to a decrease in unnecessary doctor and emergency room visits.
Trauma, Assault and HIV Support
The Trauma, Assault and HIV support service is a 24/7 facilitation/call centre designed to deal with emotional shock as a result of assault or suspected HIV infection.
Our qualified nurses administer immediate care and have the capability to refer individuals to the most appropriate service provider. This may include psychological counselling or access to hospital care, treatment and diagnostic regimes.
Telephonic Trauma Counselling
Trauma Assist is a 24-hour crisis line that provides the necessary infrastructure to access the Europ Assistance SA emergency control centre.
A case manager performs a facilitating and monitoring role to ensure that the necessary assistance is provided to the client in need. All emergencies from attack and hijack; housebreaking, theft and fire to medical emergencies and trauma counselling are handled with professionalism and specialist care.
Funeral Assist
Funeral Assist is a 24-hour helpline that provides professional support and shares the stress of dealing with death.
Funeral Assist was created out of a need for a funeral support service managed by people who care. Specially trained case managers are equipped to manage all aspects of death, from bereavement counselling for the family, to assistance with funeral arrangements.
Repatriation of Mortal Remains
This service assists the bereaved family and next-of-kin with the road or air repatriation of the mortal remains of beneficiaries to a funeral home closest to their normal place of residence.
Emergency Medical Services
This service provides access to an independent network of roughly 5,000 emergency medical personnel ready to respond to all levels of medical emergencies, anywhere in South Africa.
Our Emergency Medical Response Service (EMS) is available 24/7/365 and is manned by medical professionals. In the event of a medical emergency, trained paramedics will assess each situation and dispatch the most appropriate medical response transportation via air or by road.
Virtual Doctor
Our solution allows our doctors and healthcare practitioners to connect with patients using our virtual platform for a consultation, through the platform our practitioners have the ability to issue a sick note, a referral letter or an e-script.
International Travel Assistance
Travel Assist offers extended medical assistance when travelling outside the borders of South Africa. The assistance includes: outpatient and in-hospital assistance; emergency medical evacuation and repatriation as well as a comprehensive medical advice and interpreter referrals.
Travel claims management
Our accredited claims team provide end to end travel claims management to support insurers with lost luggage, legal referrals and arranging of bail bonds and many more.
Let’s Get Started
Contact us today and speak to one of our experienced consultants.