Europ Assistance offers economical and time-efficient services focused on creating peace of mind for the client. Our services are fully white-labelled and bring a choice of solutions, which can be packaged and customised to support each client’s value proposition. We are committed to providing 24-hour access to a one-stop shop for all assistance and claims management services.
Europ Assistance is supported by an International Assistance Network, which ensures that all contact centres and operational processes adhere to international best practices.
We are widely considered the leader in a variety of emergency, lifestyle and support value-added services, which are also offered in-house. Our products and services are supported by our unique operating and claims management system that has been specifically developed for this purpose.
Europ Assistance SA’s affiliation with various accredited partners enables us to create the best benefits at the most economical pricing using the most qualified and experienced individuals to do the job, whether they’re employed within our call centre or a designated service provider.
Ease of access is always top-of-mind. And we understand the importance of ever-evolving delivery channels. With this in mind, we have introduced access via web and mobile, and have also created a customised mobile application, along with additional access channels.
Our products and services gain extra support from the largest, most well-managed internal and external service provider network. Our resources embrace our “you live, we care” promise, and are all professionally qualified, vetted and experienced.