Our Service Promise

At Europ Assistance SA, our expert technical skills and intelligent services are complemented by a culture that instils a positive attitude towards business; because great business rests on great relationships.

Our promise, regardless of the project, context or issue, is that our service will always be rooted in a welcoming, client-centric philosophy and that our people will always be open, positive and singularly focused on delivering results.

About Europ Assistance South Africa

Europ Assistance South Africa was established in 1984 and currently offers the most comprehensive portfolio of products in the country, primarily focused on emergency assistance services.

The company’s largest product offerings are emergency roadside, home, medical and travel assistance services. One of our key differentiators and advantages in the field is our direct access to a prestigious global group of companies, who provide tried-and-tested cutting-edge technology on an ongoing basis. These innovations allow Europ Assistance South Africa to maintain a culture of superior client service, quality and efficiency.

A state-of-the-art contact centre in Johannesburg widens our reach by delivering services in most South African languages. The in-house call centre provides quality-controlled telephonic advice and consultation services in the automobile, health, home, travel, emergency, legal, lifestyle and educational fields.

At Europ Assistance, we are committed to reinventing products and processes continuously, innovating in tandem with an ever-evolving market. Our consistent leadership and learned expertise in the field has set a benchmark for technical excellence and ongoing product enhancement across the board.

The Group is committed to the principles of BBBEE and currently has a Level 1 BBBEE rating. Our company’s philosophy is that all services rendered are on an independent B2B basis. This ensures that decisions made are in the interest of the client, without being biased in any way. And our white labelled approach ensures that we are always able to embody our brand philosophy with our actions.

Value Proposition – Turning Distress into Relief

Europ Assistance offers economical and time-efficient services focused on creating peace of mind for the client. Our services are fully white-labelled and bring a choice of solutions, which can be packaged and customised to support each client’s value proposition. We are committed to providing 24-hour access to a one-stop shop for all assistance and claims management services.

Europ Assistance is supported by an International Assistance Network, which ensures that all contact centres and operational processes adhere to international best practices.

We are widely considered the leader in a variety of emergency, lifestyle and support value-added services, which are also offered in-house. Our products and services are supported by our unique operating and claims management system that has been specifically developed for this purpose.

Europ Assistance SA’s affiliation with various accredited partners enables us to create the best benefits at the most economical pricing using the most qualified and experienced individuals to do the job, whether they’re employed within our call centre or a designated service provider.

Ease of access is always top-of-mind. And we understand the importance of ever-evolving delivery channels. With this in mind, we have introduced access via web and mobile, and have also created a customised mobile application, along with additional access channels.

Our products and services gain extra support from the largest, most well-managed internal and external service provider network. Our resources embrace our “you live, we care” promise, and are all professionally qualified, vetted and experienced.

Let’s Get Started

Contact us today and speak to one of our experienced consultants.

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