Home & Health

24-Fix

As more South Africans buy homes and appliances, the demand for repairs to non-essential items is set to increase especially as warranties on appliances are generally only guaranteed for one or two years. When this guarantee expires, the user’s only recourse is to take the appliance to the manufacturer and either pay exorbitant amounts to get the item fixed, or to wait weeks on end for it to be repaired, but 24-Fix will alleviate this hassle.

Compared with other home assistance products, which cater for emergency repairs such as burst geysers or blocked drains and usually cover the service provider’s call-out and first hour’s labour, 24-Fix caters for non-essential items and situations, and allows for an unlimited amount of calls, and the only limits relate to the cost of repairs.

This includes items such as DVD players, pool and gate motors, tumble dryers, faulty plugs and more.

24-Fix is not a stand alone product, but rather a value add on to a home assistance service contract that offers an avenue of repair that is more comprehensive than the norm.

At Risk Management Programmes

(Provided by Access Health South Africa)

These programmes are confidential, positive living outcomes based management programmes to support medical aid funds in supporting their members’ health risk professionally and cost effectively. The two programmes available are Maternity and HIV/Aids. Through highly skilled, dedicated nurse counsellors and medical back-up, the programmes provide computerised health tracking for personalised counselling and crisis management, education and care planning to deliver behaviour change interventions, decision support and concrete action plans that are able to demonstrate measurable outcomes in improved adherence, more appropriate health service utilisation, greater self-efficacy, improved well-being and enhanced health status.

Axihealth

Chronic Disease Management

(Provided by Access Health South Africa)

Access Health offers chronic disease, outcomes based management programmes to support medical aid funds in managing their patients’ conditions cost effectively. The services offered are:

• Risk Assessment :A unique risk assessment programme to identify low, medium and high risk members
  
• Chronic Disease Management Programmes :Programmes developed to assist a scheme with preventative, personlised lifestyle management for all members. Members with hypertension and cholesterol, diabetes, asthma, stress/depression and HIV/Aids receive professional and personalised care from compassionate and knowledgeable care managers.

Crisis Line

The crisis line service provides the necessary infrastructure for a caller to have access to an emergency control centre. Staff at the call centre take control of emergency situations and manage the process of communication with individuals, organisations and emergency service providers. The case manager performs a monitoring role to ensure that the necessary assistance is provided to the caller in need.

The crisis line is an emergency line for callers in cases of:

• Attack
• Hijack
• House breaking
• Theft
• Fire
• Emergency at sea
• Medical emergencies
• Trauma counselling
• Monitoring callers’ movements when requested

EA Touch

EA Touch is a 24-hour emergency assistance line, where trauma trained nurses can carry out immediate telephonic trauma counselling and arrange for the necessary medical intervention in the event of trauma and/or assault and/or HIV infection. This includes the dispatch of ambulances, help with locating psychiatric institutions and other appropriate medical facilities. EA Touch ensures that the affected person or family gets the assistance they need without the added financial burden.

EA Touch offers three options:

• Trauma, Assault & HIV covering all three eventualities
• HIV Protection Treatment covering accidental HIV infection only
• Trauma & Assault which does not include the HIV protection plan

EA Touch is a paid for benefit that offers immediate help in circumstances such as rape, hi-jacking and child abuse.

Funeral Support

The purpose of this service is to assist the bereaved family and next-of-kin with the facilitation of the burial. The counsellors provide bereavement counselling and have access to a nationwide database of reputable undertakers to assist with referrals for repatriation of mortal remains and funerals. The service takes cognisance of parties’ customs and beliefs and Europ Assistance will exercise special care and adhere to those customs and beliefs.

The advisors will also advise on how to apply for a death certificate, and where applicable, the necessary documentation if the deceased is to be buried outside RSA.

Home Assist

A 24-hour help line which gives the client access to a nationwide network of approved emergency service providers in South Africa such as locksmiths, plumbers, beekeepers, glaziers, electricians, etc.

The service offers two options namely Home Assist Access (client is responsible for the charges of the service provider) and Home Assist Service (client is only responsible for the specified excess payment payable to the service provider direct – limited to electrical, plumbing, locksmith, glazier and appliance repairs).

Hospital Cover

This product offers cover if the insured person sustains a bodily injury, which results in medical expenses incurred in hospital within twelve calendar months of the accident. It takes care of expenses for medical, surgical, dental, opthalmic and hospital treatment. Various benefit limits are available.

Lifestyle Benefits

Various discounts are negotiated with partners to ensure that your customers benefit from these through loyalty programmes, clubs etc.

Medical Evacuation

A 24-hour, immediate response service which takes care of the dispatch of emergency medical services to the scene of the medical emergency where appropriate advanced life saving resuscitation is provided. Where necessary the injured/sick will be stabilised before transportation is provided to the closest, most appropriate medical facility. The service includes:

• Emergency medical evacuation
• Ambulance claims auditing
• Emergency medical advice
• Repatriation or mortal remains

MVA Recoveries

An outsourced solution for insurance companies, medical schemes and underwriting managers to handle the recovery of MVA losses. Through our in-house recovery agents, case managers and legal advisors, we ensure quality and cost effectiveness. The service includes a legal opinion, license check, police report, witness statement, tracer appointment, estimate, instituting an RAF claim, settlement agreement, etc.

In the event of MVA recoveries for medical schemes, attention is also paid to recovering monies paid out in respect of evacuation services. Europ Assistance’s in-house recovery administration management system (RAMS), ensures a paperless and efficient workflow with electronic diaries, cost warnings, audit trails and live internet access views.

Personal Health Advisor™

A 24-hour health advisory service provided to callers through inbound and outbound telephone calls, to and from the service centre that is manned by professional, experienced nurses. The facility offers a comprehensive database of symptom presentation, which allows safe and appropriate advice to be given regarding management and treatment of illnesses and conditions.

The product includes counselling and an Audio Health Library – a telephonic information service consisting of an audio text information library of 520 pre-recorded health topics. This service is offered in most of the official South African languages. Our PHA Training Centre is also accredited by the Services SETA as a training provider.

Trauma Assist

After going through a traumatic experience, survivors need all the assistance they can get to piece their lives together. It is generally accepted that trauma arises from incidents or circumstances that are either non-violent or violent. The trauma line is available 24-hours a day, 365 days a year and is manned by professional resource nurses who are also trained counsellors.

The trauma line handles trauma assistance in the event of:

• Assault
• Hijacking
• Child Abuse
• Medical emergency
• Most other violent and non-violent forms of trauma

Trip Monitor

Trip Monitor is a 24-hour, 365 days a year help line through which the motorist will have his journey monitored by the call centre according to specified intervals. The service includes the monitoring of short distances such as travelling home from work to ensure that the driver gets into his/her home safely.

Should contact be interrupted, his/her next of kin or other specified party, such as the emergency services will be informed and the time and location of last communication be communicated for speedy reaction.