Why are your clients calling EASA during these tough economic times?
2009/09/30
Consumers are more aware of ways in which to save costs, finding greater value to the added benefits on their insurance, medical and club memberships. Recent research has shown that consumers are spending more time at home with their families creating a shift in spending habits.
The Personal Health Advisor line has seen an increase in calls because callers can have their symptoms assessed by a professional nurse before visiting a doctor. By visiting a doctor only for serious cases or when advised by the nurse, they can ensure their medical aid is not depleted before year-end.
Because consumers are spending more time at home they are also making use of the Home Assistance value added services more frequently. The calls have also increased because many insurance companies are advertising the value added benefits vigorously in reaction to the current economy.
The Legal Call Centre has recorded the volume of calls related to divorce and/or matrimonial matters as relatively unchanged however a steady increase of 8% has been noted in the number of general consumer credit enquiries. These include calls related to the rights of consumers against a background of adverse credit records, impacted by the National Credit Act on current debts and future credit applications. The trend is expected to continue with the current recession not showing any early signs of improvement.
|
