Siyafunda Training Academy

2009/06/08

Europ Assistance SA knows that getting and keeping customers can be challenging at times. That is why our new training academy, offers not only the best training and skills development programmes, but also ensures that its customers can access this service to get the best out of their own employees.

Statistics show it costs five or six times as much to get a new customer than to keep an existing one. So logically, it makes sense to focus on satisfying existing customers, thus encouraging repeat business. “Word of mouth: is still one of the most effective way to market a business and so it’s important to ensure that whatever people are saying about your products or services is outstanding. To achieve this you need employees that are skilled in their product knowledge as well as customer care focus.