Trauma Assist
- 24-hour crisis line
- Dedicated case manager
- Professional and specialist care
Trauma Assist is a 24-hour crisis line that provides the necessary infrastructure to access the Europ Assistance SA emergency control centre.
In an emergency, a single point of contact to comprehensive assistance is a valuable benefit. Staff at the centre take control of emergency situations and manage the process of communication with individuals, organisations and emergency service providers.
A case manager performs a facilitating and monitoring role to ensure that the necessary assistance is provided to the client in need. All emergencies from attack and hijack; housebreaking, theft and fire to medical emergencies and trauma counselling are handled with professionalism and specialist care.