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Trauma Assist




  • 24-hour crisis line
  • Dedicated case manager
  • Professional and specialist care


Trauma Assist is a 24-hour crisis line that provides the necessary infrastructure to access the Europ Assistance SA emergency control centre.

In an emergency, a single point of contact to comprehensive assistance is a valuable benefit. Staff at the centre take control of emergency situations and manage the process of communication with individuals, organisations and emergency service providers.

A case manager performs a facilitating and monitoring role to ensure that the necessary assistance is provided to the client in need. All emergencies from attack and hijack; housebreaking, theft and fire to medical emergencies and trauma counselling are handled with professionalism and specialist care.