Client Testimonials

A delighted client

“Many thanks for the household assistance arranged for me,” said a delighted Mr X, a client of Global Choices, who was not only pleased with the assistance he received from EASA’s call centre and service provider but also case manager, Cie-Anne for her prompt follow-ups. “Thanks for the great service Cie-Anne”.

ABSA client thanks EASA

ABSA client, Miss TC Motaung thanked Pieter from Europ Assistance SA and JJ Motors for the excellent service she received. Very happy with the service.

Across borders

Good day Colleagues (also Skhumbuzo and others whom I have not included in this email)

I would like to take this opportunity to thank you immensely for the hospitality extended to Ntsiki and me during our visit to Europ Assistance on Tuesday and Wednesday this week.

We can assure you that the time that we spent there was not wasted. We learned quite a lot even though in a limited space of time.

 Please continue with the good work that you are doing and more so your desire to reach out, collaborate and extend learning opportunities to lesser entities (like us). It is our hope that we shall continue collaborating in the delivery of service to our clients.

Regards

 Nellie M. Chokani Namame

All things sorted!

“Thank you for assisting me in getting this travel insurance sorted out. I have downloaded it and printed copies to take with me. You have handled this in a very efficient manner, and at the same time have been very courteous. In this day and age one does not always find people who are efficient and courteous, when dealing with the public and the elderly. Once again I thank you,” wrote Norman, a client of Regent Insurance.

Another Crisis-on-Call client reassured by excellent service

IS: Diens ontvang van CrisisOnCall en LifeMed personeel op  22-06-2010

Dinsdag-aand 22-06-2010 het ek CrisisOnCall gebel vir ‘n ambulans vir RLW 000208 Mnr FC van Rooyen. Van die dame wat die foon geantwoord het tot die persoon wat my terug gebel het toe die telefoon waarvan ek af geskakel het, afgesny het was absoluut ongelooflik. Hulle het my onmiddellik op 2 fone terug gebel. Die foon waarvan af ek gebel het en op my selfoon. Hulle het my gerus gehou en gesę watter ambulans hulle gaan stuur.

Binne 10 minute was LifeMed op die toneel. Ek is baie jammer dat en die personeel se name geneem het nie maar wou nie pla terwyl hulle besig was nie. Die dame het Frans gestabiliseer en dadelik vir Baren gebel en hulp versoek. 10 minute later was hy op die toneel. Omdat hy bekommerd was oor Frans se hart se toestand het hy Frans die nodige medikasie toegedien en dadelik die Steve Biko hospitaal gebel en gereël dat hulle hom daarheen neem. Ons het agter hulle aangery. Toe ons by die hospitaal aankom het hulle Frans dadelik opgeneem en die hart dokter was by hom gewees.

Hoekom ek die briefie skryf is nie net om dankie te se vir die diens wat julle 2 maatskappye se personeel gelewer het nie maar ook vir die menslikheid waarmee julle personeel die pasiënt en ons behandel het. Al was dit ‘n Staats pasiënt, was geen moeite ontsien om hom en ons ingelig te hou nie. Hulle het al twee elke nou en dan uit gekom en ons gesę wat aangaan. Hulle het eers sy bed verlaat toe Baren vir my kom se het die dokter gaan nou reël vir x straal plate en dat hy tevrede is dat die dokter haar bes sal doen en hom nie net daar aan sy genade sal oorlaat nie.

Aan almal wat gisteraand gehelp het baie dankie. Julle is wonderlik.

Leutha Westraadt

Compassion and care for Barloworld client

But yes all is well with me and I am very thankful to the Europ assistance staff you supported me with passion and lots of caring through this time.

Regards,

Lucas Kotsoane

Senior Manager: Projects

Supply Chain Consulting Division 

Barloworld Logistics Africa (Pty) Ltd

Compliments

THAT’S WHAT REALLY COUNTS

I just joined Mi-Way a month ago. Just in the previous week, I was told that the system was not rectified; - the problem being, I had just changed my bank account. When my car broke down on me, on my trip for the holidays, I was mortified, and though this problem could not be sorted, when I phoned Mi-Way, a very courteous lady sorted the account for me, then she transferred me to Peter/Melvin at roadside assistance, who helped me with my car problem. Forget about the free holidays - this is what really counts when you are in need - a company that calls to follow up. You may put up my premium, it is worth every cent. You all went beyond my expectations. Mi- Way Client

WHAT A SERVICE!

I have never been treated with such compassionate and fast service in my life. I was in a state, when suddenly; my daughter fell very ill on Tuesday morning. I phoned Fedhealth emergency service and in a couple of seconds, my call was answered by Lucky.

He was so on the ball, he transferred my call to sister Riana, who gave me some medical advice, supposedly, while he was calling an ambulance for me. In five minutes the ambulance was at my house. I received a call the next day from a Fedhealth superviser. She wanted to find out how my daughter was doing.

Thank you so much guys, I am overwhelmed by your service, it is loving and yet so quick. I would refer anybody to the scheme. Fedhealth Client

CARE DURING A TRYING TIME

I would like to say a most sincere thank you to TIC/Europ Assistance, and especially Lydia Mentoor for the wonderful, kind and caring service received during a very trying time. The managing director of SM Travel was hospitalised in Bangkok three weeks ago. Without Lydia's constant help and friendliness this episode could have been a real nightmare. Thanks to her constant assistance he is now back in South Africa safe and sound. Although we have always been Europ Assistance supporters, this has taught us never to let a client travel without insurance. Once again my most sincere thanks for all that TIC/Europ Assist did for us. TIC Client

HELPING OTHERS TAKE STEPS ON THEIR OWN

Sorry I haven't e-mailed sooner. It has been a bit hectic since getting home and fortunately, D is making good progress. He has been walking with the aid of a walker but today is taking steps on his own. We saw Dr S on Monday and he is satisfied with D's progress. We will see him again on Friday.

Once again thank you so much for all your assistance and support. I really do not know what we would have done without your help and assistance we received from you all.

Thank you very much. TIC Client

IN GOOD HANDS

I just wanted to commend the excellent service provided by Rose in the services call centre. I had a breakdown in Alberton recently, and when I called to get assistance, she was excellent. She organised everything in a few minutes. Plus she called back later to ensure I was on my way home. I am thinking of changing my car, but definitely not my insurer. Keep it up guys! Mi-way Client

Crisis-on-Call compliments EASA

Ek wil net vir Monique komplimenteer met die manier waarop sy my oproep Maandag hanteer het.  Ek het probleme met my kar gehad en het `n toutrok nodig gehad, sy was uiters vriendelik en hulpvaardig en het gereeld opgevolg om te hoor of die troutrok al gearriveer het en of alles uitgesorteer is.  Haar diens en hulpvaardigheid het alles makliker gemaak.

Groete

Crisis-on-Call pluimpie

Geagte Mnr / Mev / Mej

Ek wil net graag vir julle ‘n baie groot pluimpie gee.  Ek het verlede jaar by Crisis on Call aangesluit en ek het vir die eerste keer van Reis Monitering gebruik gemaak toe ons op Vrydag, 11 Junie 2010 Shelley Beach toe vertrek het. 

Deon het ons reismonitering gedoen en hy het elke uur geskakel.  Hy was vriendelik, behulpsaam en het ons op ons gemak laat voel elke keer as hy gebel het om seker te maak of ons nog veilig is en of als nog goed gaan aan ons kant.

Ons het Saterdag, 19 Junie 2010 teruggekeer van Shelley Beach en weereens het Deon ons reis monitoring gedoen.  Sy professionaliteit is van ‘n baie hoë standaard en dit het my en my familie baie gehelp om veilig te reis onder ons moeilike omstandighede.  My vader se regterbeen is op 12 Maart 2010 onder sy knieg afgesit en hy is nou permanent in ‘n rystoel en ons het ook kort-kort probleme met ons voertuig ondervind voor ons met verlof gegaan het. 

Danksy Deon se monitering en ons gebede wat verhoor is het ons veilig gearriveer in Pretoria.  Ek het dadelik die Call Centre gebel en laat weet ons is veilig tuis.  Ek het vir Deon ‘n boodskap gelos om hom dankie te sę vir sy hulpvaardigheid en hy het my teruggeskakel.

Ek sal dit waardeer as julle asseblief vir Deon ‘n groot dankie kan gee van ons hele gesin af.  Hy is regtig ‘n aanwins vir julle organisasie.

Baie dankie nogmaal vir ‘n wonderlike diens wat julle lewer.  Hou so aan.

Lekker dag

Ms Christa Lottering

Edgars Club Client says THANK YOU THANK YOU THANK YOU

I really need to thank Edgars Club from the bottom of my heart!!!

We were on our way to Pride Rock adventures near Swartruggens from Pretoria when our car burst a waterpipe at the Marikana tollgate.

It is a automatic car , so no towing, And our insurance does not cover towing at all.

My brother said he would fetch us but we could not leave our car at it's own mercy till

Monday   at the side of the road!!!

Then I remembered vaguely someone once told me Edgars clubmembers has a road service . To my amazement the lady got our car towed in with in an hour to the nearest garage,   She phoned us numerous times to hear if we are ok  . She even phoned us late that evening to hear if we were safely by our destination.

How great to have a friend like Edgars

Extra-ordinary words for extra-ordinary work

These humbling words recently came our way from a client of Crisis On Call, after yet another act of service excellence by our case managers.

 “When I first joined, I thought: Even if I never need CrisisOnCall’shelp, I would like to know that my small contribution would go towards making it possible to help someone else when they are terrified, in pain, and desperately needing comfort, contact with warm and caring people who are experts in their fields, and offering professional help. However, I am surprised to note that I have already benefited in so many small and big ways by my association with CrisisOnCall for the last six years. This has left me with a profound respect for the organization, and all that they do so well.

 I have asked for, (many times), and found, very reassuring, sound legal advice. I have had the peace of mind of travelling around the country, having the support of regular friendly calls recording my position, should it become necessary to find me, or provide mechanical assistance if needed. I have been guided home in the dark when I found myself on a very dark unknown road. I have been towed out of a steep driveway that my small car just could not manage. I have been woken up in the dead of night with an intruder in the townhouse right next to mine, and CrisisOnCall sent the Police out as quickly as possible. My keys were dropped, unnoticed, and the dinky little waterproof Lifecap helped the finder to very kindly take the trouble to return them to me. That was much appreciated! I have referred so many people to you because I believe you are not in this for the money, but to serve the people.

 May I say a very sincere thank-you to everybody? Well done! Keep up the exceptional work you are doing. You carry so much responsibility, yet you do not hesitate to strive to improve your services constantly. I am proud to wear your armband and to tell everybody I know about the wonderful services you are providing.

 May God bless you all for caring for His people! We all need to tell friends and acquaintances about the benefits we are experiencing here”.

Mi-Way client gets her way

Ms Schoeman phoned in to thank Thato and the SP for the excellent service!! Said it was her first time phoning and she is very impressed!

Thank you Thato!!!!

Paying our dues

“I want to sincerely thank you for assisting me with the prompt payment of Mrs S's account. I received the payment on Monday evening and I wanted to express my gratitude personally. It is a pleasure to work with people with such levels of competence and standards. I applaud you and look forward to doing business with you again.” said a pleased client of EASA.

Star Service

 Edgars Club magazine published this awesome letter from a club member and a regular end – user of our Call Assist line

“When my car broke down some time ago, I called the Edgars helpline and they assisted me and towed it at no cost. So recently, when I was locked out of my house, I called Edgars helpline. Never have I experienced such service excellence. They organised a locksmith, who opened my home within minutes. A special thank you to Morne du Plessis from your call centre. He stayed in contact to check that I was assisted and even made a follow-up call to ask if there was anything more he could do. As a pensioner, Edgars Club Services has saved me money. And such good service is rare. I was overwhelmed by the professionalism and kindness of the Edgars Club Call Centre.”

Whose the man!

“You’re the man! I just want to thank you for your excellent service. At Regent we value our clients and we strive to go the extra mile.

“Tonight you helped me to meet my client's expectations and that says a lot about how your company values their clients. I hope you will forward this to your superiors, because they need to know about the good work that you are doing for them. Thanks bud!” said a delighted employee of our client, Regent after receiving superb service from Simphiwe of Access Health, a subsidiary of EASA .