Home Assistance
Dial-Direct client problem solved
When my gyser started tripping my electricity I called dial direct home emergency assistance on a Saturday afternoon. They were great and arranged for 24FIX to come over to assess the problem. THey were in contact with me all the time - both dial direct and the 24FIX call centre staff. Problem was fixed the next day (sunday) as the were no shops open to but the required parts - thanks dial direct and 24 FIX.
No brain drain here
A hot summer’s afternoon is no time for a drain to be blocked but for Auto & General client, Tanya, the situation was made worse by the fact that the blocked drains were filling up and the smell was unmentionable.
“This was a little bit of a difficult case,” explains the Europ Assistance SA home assistance call centre agent, Melanie Gibbs, “I called our service provider closest to her but they were unable to help. Then I ‘map searched’ the area for another plumber closest to her and found one.
“Even though they are not a listed service provider they were more than happy to help and wanted to know how they could become part of our approved panel. They rushed off to help Tanya and were there within 20 minutes!”
About half an hour after they arrived, the drains were unblocked and Tanya could breathe fresh air again.
Our clients are worth it!
“It’s because they’re worth it,” says Loréal Coetzee after successfully helping Reggie, an Auto & General client whose geyser was giving him a problem.
“He wasn’t sure exactly what the problem was but he needed his geyser to work and fast,” explains Loréal, one of the highly trained case managers at Europ Assistance SA, “and I did not think that someone would be able to attend to the geyser until the next day.”
However, Loréal did not let the opportunity go past her, she called the plumbing service provider, Callnet and they responded immediately.
Reggie’s geyser was working again that very night, within three hours of his initial call. And at the end of the case he added that he wished he could deal with more people like Loréal who make his day!
Service that’s hot to trot
“Without your help, getting supper on the go would have been very difficult,” said Humphrey after he was assisted when his stove stopped working.
As an Auto & General client, Humphrey knew that he could make use of the home assistance product presented by Auto & General and when he did this, Leonie Martin took his call.
“He explained that his stove was not working and he needed it fixed asap. I contacted and dispatched a service provider who was there that same after noon and Humphrey and his family were able to enjoy supper that night!
“I’ve never experienced such service, it’s hot to trot” said Humphrey, “thank you and keep up the good work.”
Relevant products:
Home & Health
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