Roadside Assistance

Edgars Club member smiling

Mrs Madho called in to thank Desigan for his prompt and professional service during her breakdown.

Joan’s wheel deal

This was definitely case of where the rubber meets the road for Joan who found herself stranded at a shopping centre with a flat tyre, and no wheel spanner. Fortunately her Dial Direct policy came to her rescue as Kopano Thopola from the Europ Assistance SA Roadside Assistance Call Centre answered her call for help.

She had a bootfull of groceries which she had unpacked only to discover the missing wheel spanner,” explained Kopano, “When she called she said she would be more than happy to pay if we could send someone out to help her.”

Kopano obliged and contacted a trusted service provider to attend to Joan’s car and both Joan and her car were back on the road within 30 minutes.

“Thank you Kopano for all your help, you’re a life saver!” ended a grateful Joan.

Land Rover client raves about service from EASA

On Sunday evening 30 May, the gearbox on the TD5 Discovery that I was driving, packed up, leaving me potentially stranded, at sunset, on a road between Thabazimbi and Ellisras – a bad situation for anyone, but particularly unnerving for a woman traveling on her own.

I called your Land Rover assist line and was absolutely delighted with the service. My regret is that I didn’t record the names of the two women who assisted me, but hopefully you have it on record so that these individuals can be traced, praised, promoted or given a day off for a job really well done.

Not only did they efficiently and quickly contact a towing service, but phoned me regularly to enquire after my well being. When I told them that a kind male passerby had stopped and was going to wait with me until the tow truck arrived, they went as far as to question me as to my impressions of the man and whether I felt safe. Wow.

My kind thanks to them and congratulations to you all for an efficient and reliable service.

I wish I could make use of their services in future without having to buy a Land Rover first!

Regards,
Karin Petersen

Mi-Way says thank you

Morning All,

When you in the same boat as all the clients phoning EA for assistance………

I just want to compliment and thank Steven for his assistance last night, I phoned him for assistance after I was in an accident, he assisted and kept on phoning to find out if I’m ok.

Thanks for caring and assisting Steven, it helped a lot.

Kind Regards
Alet Rood

Overheated but under control

It often happens with older cars especially in traffic, but Mr Buthelezi’s car simply overheated and at 9 o’ clock, nobody should be left stranded,” said Loréal Coetzee, a case manager in Europ Assistance SA’s Call Assist contact centre.

"I called one of towing service providers and they happily obliged by sending a tow truck. Mr Buthelezi was back in new castle in just over an hour,” adds Loréal.

Mr Buthelezi, an Auto & General client, was extremely grateful for the help he received through his insurance policy.

Putting a smile on his dial

He was sailing merrily down the N2 when suddenly disaster struck and Mr W Vutula’s car broke down. When Mr Vutula called, I could hear that he was trying not to panic,” says Adele Blom, the case manager at Europ Assistance SA who manages the break down calls for Dial Direct. Mr Vutula was stuck on a fairly dangerous road and needed to assisted as quickly as possible.

I contacted a nearby towing service who immediately dispatched a truck to the scene. Mr Vutula requested that he be towed home and within minutes his car was hitched up to the truck and he was taken home.What quick service, both from the towing company and from Adele” he said.

Stellar service

Peter, an Auto & General client, was very impressed with the excellent service he received from Loréal when his car’s immobiliser stopped working and he was stranded in Witbank.

Peter was rather distraught when he called as he is often on the road and really needs a vehicle to get around,” explains Loréal, one of the many case managers at Europ Assistance SA who manage these calls.

“I arranged for Kliptown Towing to send a tow truck to assist him and they took his car to a place where it could be repaired,” she added.

Instead of days, Peter was back on the road again in hours.