Europ Assistance is always on the look-out for people who are interested in a career in the Assistance and/or Emergency contact centre environment. Our needs are stringent: we never close down, so our staff have to cover duties 24/7/365.
If so, and you meet the minimum academic/technical requirements for the position/s of interest to you, then drop an email to our Recruitment Manager who will add you to our resource pool. Let us know what position/s interest you, and please be sure that you meet the minimum requirements: we don’t want to waste your time, and we will appreciate it if you reciprocate the gesture!
When a vacancy arises in your area/s of interest and if you are available, we will ask you to send us a detailed CV.
| MEDICAL DIVISION
|
Case Manager, Medical Contact Centre (Personal Health Advisor)
Salary range: R14,000 – 18,000 depending on experience |
12-hour shifts covering days, nights, weekend, public holidays
Providing medical advice and assistance, per telephone |
Registered Nurse, 7 years’ recent clinical experience
Own reliable transport
English/Afrikaans OR English/Ethnic Black languages |
Case Manager, Travel Assistance
Salary range: R14,000 – 18,000 depending on experience |
12-hour shifts covering days, nights, weekend, public holidays
Assisting travelers with medical and travel-related problems |
Nursing and/or Travel industry experience
Own reliable transport
English/Afrikaans OR English/Ethnic Black languages
Foreign languages are advantageous |
Emergency Medical Services Despatcher (Ambulance etc)
Salary range R8,000 – R10,000 depending on experience |
12-hour shifts covering days, nights, weekend, public holidays
Despatching emergency assistance (ambulance etc) according to need |
Basic Ambulance Assistant Certificate
Advanced Emergency Medical Assistance qualifications
Must be currently registered with relevant authority
EMS experience (on the road)
Own reliable transport
English/Afrikaans OR English/Ethnic Black languages
Good knowledge of local geography and EMS services |
Claims Assessor, Medical Division
Salary range R10,000 – R12,000 depending on experience |
8-hour shift, office hours
Assisting travelers with claims arising from travel-related problems eg loss of luggage, accidents |
2 years or more in short-term insurance environment or claims assessment
Certificate of Proficiency (Insurance)
FAIS compliance
English/Afrikaans OR English/Ethnic Black languages
Reliable transport |
Call Screener, Medical Division
Salary range R6,500 – R8,000 depending on experience |
Screening calls into the Medical Division; passing emergency calls to EMS Despatchers, Nurses etc; handling admin-orientated calls
12-hour shifts covering days, nights, weekend, public holidays |
1 year or longer in an emergency call centre environment
English/Afrikaans OR English/Ethnic Black languages
Own reliable transport
Good knowledge of local and international geography |
| 112 EMERGENCIES |
Call Screener, 112 Emergency call centre
Salary range R6,500 – R8,000 depending on experience |
8, 10 or 12-hour shifts (vary), covering days, nights, weekend, public holidays
Receiving emergency calls on the 112 line and connecting them to the appropriate service provider (eg SAPS, Fire, EMS) |
Minimum NQF 2 Call Centre certificate
English/Afrikaans OR English/Ethnic Black languages
Own reliable transport
Good knowledge of local geography
Very cool head and resilience to stress |
| ASSISTANCE DIVISION |
Case Manager, Assistance Services Contact Centre Salary range R7,500 – R9,000 depending on experience |
8, 10 or 12-hour shifts (vary), covering days, nights, weekend, public holidays
Receiving calls for roadside or home emergencies and arranging for the appropriate service provider to assist (eg Tow truck, Plumber, Electrician); managing the case to finality. |
Minimum NQF 2 Call Centre certificate
Experience within emergency call centre environment and/or towing industry and/or home assistance industry
English/Afrikaans OR English/Ethnic Black languages
Own reliable transport
Good knowledge of local geography |
Claims Assessor, Assistance Division
Salary range R10,000 – R12,000 depending on experience |
8-hour shift, office hours
Handling claims arising from road and home-related problems |
2 years or more in short-term insurance environment or claims assessment
Certificate of Proficiency (Insurance)
FAIS compliance
English/Afrikaans OR English/Ethnic Black languages
Reliable transport |
| LEGAL DIVISION |
Recovery Agent, Motor Legal Care
Salary range R6,000 – R9,000 depending on experience |
8-hour shift, office hours
Handling insurance claims arising from motor vehicle accidents, on behalf of insurance companies, for their insureds |
2 years or more in short-term insurance environment or claims assessment
Certificate of Proficiency (Insurance)
FAIS compliance
Knowledge of Motor Insurance Law
English/Afrikaans OR English/Ethnic Black languages
Reliable transport |
Claims Initiator, Motor Legal Care
Salary range R3,000 – R4,500 depending on experience
(usually an entry-level position for the department) |
8-hour shift, office hours
Providing administrative support to the Recoveries Agents; can progress to Recovery Agent position |
School/college-leaver
Basic office procedures
Computer literacy
English/Afrikaans OR English/Ethnic Black languages
Reliable transport |
Legal Advisor, Legal Division Salary range R13,000 – R16,000 depending on experience |
Providing a broad range of telephonic legal assistance and advice
Call centre environment will require shift work
Legal Cost Insurance requires knowledge of Insurance law/claims
Recoveries assistance requires knowledge of Motor Law |
Legal degree, ideally admitted attorney
Specialisation is advantageous
FAIS compliance may be necessary
English/Afrikaans OR English/Ethnic Black languages
Own reliable transport |
Claims Administrator, Legal Cost Insurance
Salary range R6,500 – R7,500 depending on experience |
8-hour shift, office hours
Handling claims arising from insurance cover under the legal cost insurance policies we manage on behalf of the insurer |
1 year or more in short-term insurance environment or claims assessment
Certificate of Proficiency (Insurance)
FAIS compliance
English/Afrikaans OR English/Ethnic Black languages
Reliable transport |
Telesales Agent, Legal Cost Insurance product
Basic Salary plus commission on sales |
Shifts vary and cover evenings and weekends
Telemarketing of insurance products to given database on behalf of hosting client |
English/Afrikaans OR English/Ethnic Black languages
Reliable transport
FAIS compliance
Excellent telephone manner, persuasive and convincing without being pushy
Able to handle rejection
Driven to achieve targets |
| ‘BACK OFFICE’ POSITIONS |
Many exist, but are not frequently available, eg IT Engineers, Network Administrators, Finance people, Marketing and Sales positions |
Most of these positions require office hours/days; requirements vary according to the position |
Keep a look-out on our “current vacancies” site for these positions as they arise |
